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Mediation & Arbitration

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Arbitration Agreements: The Consumer's Perspective

What is an arbitration agreement? What is binding arbitration? How much does it cost the consumer to go to arbitration? What if the consumer can't buy a product without signing an arbitration agreement? Answers to these questions and more are in this brochure. Also in Spanish/Español (You must have a PDF reader on your computer to open this document. To get Adobe’s PDF Reader, click on the Get Adobe Reader icon to download.)

Mediation: Another Method for Resolving Disputes

What is mediation? How does mediation work? Who pays for the mediation? What are the benefits of mediation? Find answers to these questions and more in this brochure. Also in Spanish/Español (You must have a PDF reader on your computer to open this document. To get Adobe’s PDF Reader, click on the Get Adobe Reader icon to download.)

Arbitration

Overview of arbitration and what consumers can do if they're dealing with an arbitration clause (if a company says you cannot sue them because of what your contract says).

What You Can Do to Protect Yourself Against Binding Mandatory Arbitration Agreements

How do I get a credit card without a binding arbitration agreement? How do I buy a car without signing an arbitration agreement? Read this for answers to these questions and more advice.

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